Tenant FAQs

Applications are submitted through our secure online portal. Each applicant over 18 must complete an individual application and provide supporting documentation.

We evaluate income, credit, rental history, and overall financial profile to ensure a successful and stable tenancy.

Yes. A $50 non-refundable application fee applies per applicant, in compliance with local regulations in Maryland, Washington, DC, and Virginia.

No. Once processing begins, application fees are non-refundable as they cover third-party screening costs.

Most applications are processed within 24–72 hours, depending on documentation and verification timelines.

An executed lease agreement, first month’s rent, and a security deposit are required prior to move-in.

Security deposits are collected in accordance with state/local laws:

Maryland & DC: Maximum of one (1) month’s rent

Virginia: Maximum of two (2) months’ rent

Maryland: Yes, interest is required and paid per state guidelines

Washington, DC: Held in an interest-bearing account

Virginia: Interest is not required unless specified in lease terms

All rent payments are made through our secure online tenant portal for convenience and tracking.

Rent is due on the 1st of each month unless otherwise stated in your lease.

Yes, applied in accordance with local law:

Maryland: Late fees capped at 5% of monthly rent

Washington, DC: Must be “reasonable” and disclosed in lease

Virginia: Capped at 10% of rent or 10% of remaining balance (whichever is less)

Grace periods vary by lease but will always comply with applicable jurisdiction requirements.

All requests must be submitted through the tenant portal to ensure prompt tracking and response.

Emergencies include: flooding, no heat in winter, major electrical issues, fire hazards, or anything impacting safety or habitability.

Emergency issues: addressed immediately

Routine requests: typically within 24–48 hours

Rent withholding laws vary by jurisdiction and require strict legal procedures. Tenants must contact management before taking any such action.

Pet policies vary by property. Breed, size restrictions, and fees may apply.

Yes. Assistance animals are accommodated in compliance with Fair Housing laws, regardless of pet policies.

Any alterations require prior written approval from management.

Yes. Proof of renter’s insurance is required throughout the lease term.

Maryland: “Reasonable notice” (typically 24 hours standard practice)

Washington, DC: Generally 48 hours’ notice required

Virginia: At least 24 hours’ notice required

No. Rent increases only occur at renewal unless otherwise specified in the lease.

Washington, DC: Some properties may be subject to rent stabilization laws

Maryland & Virginia: Generally no rent control (with limited local exceptions)

Renewal offers are typically provided 60–90 days prior to lease expiration and may reflect market conditions.

Notice requirements vary by lease, typically 30–60 days, and must be submitted in writing.

Maryland: Within 45 days

Washington, DC: Within 45 days (with itemized deductions within 30 days)

Virginia: Within 45 days

Yes. Tenants may request to be present where applicable by law.

Our team is available via phone, email, and tenant portal for prompt and professional support.

We encourage direct communication. Our goal is to provide a responsive, transparent, and high-touch management experience.